Terms and Conditions

Conditions of Use 

By placing an order via this website you agree to be bound by these terms and conditions of sale.

Purchasing and Payment

We cannot send orders until we have received payment and we are satisfied with the integrity of the order.

When we receive your order we will send you a confirmation email that includes your invoice number and the track and trace number of your package.

Payment can be made by credit card (Visa, Mastercard, American Express) and all payments are processed through PayPal.You do not have to have a PayPal account to shop with us.

All personal information, address, email, and credit card details must be filled out correctly before we can send your purchase.

Delivery

All orders will be dispatched within 10 workings days, please then allow for shipping time

Returns Policy

Every item is subject to rigorous quality control measures prior to being dispatched.

If shipping damage occurs during transit please notify us within 7 days of receiving your product(s) and we will gladly work with you to have the merchandise returned, replaced or refunded.

In the unusual event that you are not satisfied with a product and should want to return a product the following policies apply:

We will gladly offer you a refund, replacement or exchange within 14 days from the date of delivery if the product:
   • was sent in error
   • suffered a manufacturing defect
   •  is different to the order confirmation

We are unable to replace or refund items damaged through improper laundering, so please follow our washing instructions carefully.

If a product has to be returned to us we will refund or credit the cost of the return postage.

Privacy Policy

'From' Knitwear is committed to protecting your privacy and will under no circumstance sell or provide your customer information to any third party and we understand that any customer information must be maintained and used responsibly.

We reserve the right to contact members on our mailing list. You may unsubscribe from this list at any time.

Credit Card Policy

We do not store or have access to any credit card information when it is entered. All payments are directed to a secure, external payment page.